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Cookie Notice

IP Addresses And Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.

Where We Store and protect Your Personal Data

We understand how important data security is to you and therefore take all appropriate steps to safeguard the collection, transmission and storage of the data we collect.

All areas of our website are protected with secure connections over “https” technology. Access to your personal data is password protected and we use secure server technology that implements Transport Layer Security (TLS) encryption to protect your sensitive data. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

We never store your card details or security code.

Our systems are monitored constantly for possible vulnerabilities and attacks, and we are continually looking to identify ways to further strengthen security in line with new technological advances and best practices.

Where your personal data may be processed

We store your data on secure servers in the European Economic Area (EEA). However, sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA); for example, when placing an international order we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. If we do this, our contracts stipulate the standards they must follow at all times and we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.

Uses Made Of Your Information

We have set out in the following table all the ways in which we use your personal information. We will only use your information when the law allows us to, and the legal bases on which we rely upon to do so are also included in the table. In some instances, depending on the specific purpose for which we are using your data, there may be more than one lawful ground for processing your information.

How is my personal data shared?

We do not and will not sell any of your personal data to any third party for any purpose.

However, we sometimes share your personal data with trusted third parties as an essential part of providing our services to you as set out in this statement.

Information we share with third parties

We share information with trusted third parties according to the following rules:

• We provide only the information they need
• They may only use your data for the exact purpose we specify
• We work closely with them to ensure your privacy is respected and protected
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous

Example third party companies we work with

Where necessary we share your data with the following example categories of companies:

• Companies that enable us to get your purchases to you, such as payment service providers, warehouses, order packers, drop ship providers and delivery companies.
• Professional service providers, such as marketing agencies, advertising partners, IT companies and website hosts who help us run our business.
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can protect against fraud.
• Companies approved by you, such as social media sites (if you choose to link your accounts to us) or payment providers such as PayPal where you choose to use their payment service.
• Advertising platforms such as Google and Facebook to show you products that might be of interest to you whilst browsing the internet.
• Direct marketing companies who help us manage our communications with you.
• Data insight companies to ensure your details are up-to-date and accurate.
• Professional advisors such as our auditors, regulators, external legal and financial advisors.

Sharing your data with third parties for their own purposes

In very specific circumstances we will share your information with third parties for their own purposes.

• Fraud management companies may use the information we provide them for analysis and risk profiling. We may also be required to share data about individuals with law enforcement bodies.
• Where required by law we may disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. Individual requests are assessed on a case-by-case basis.
• Where applicable we may opt your product purchase into a relevant warranty scheme in order to ensure your tools and flooring are protected. In these instances, we use our legitimate interests as a legal basis and both the security and privacy of your personal data is our utmost priority. This does not include permission to send marketing communications.

To help personalise your experience on our website we currently use the following companies who in specific scenarios will process your personal data as part of their contract with us:

• Google
• Facebook
• Twitter
• Instagram
• Live Chat
• UK-Mail
• Royal Mail
• ParcelForce
• Inxpress
• Trust Payments
• Secure Trading

You have the right to object to any of this processing at any time. If you wish to do this, please contact us.